2Ciels Luxury Boutique Hotel & Spa Review
Choosing where to stay in Marrakesh usually comes down to three options: a riad in the Medina for the full authentic experience, a resort-style flop-and-drop, or staying just outside the Medina in a more conventional hotel… maybe with a rooftop. I’m firmly in the latter camp. I still want to soak up the unique vibes of the city but being claustrophobic staying in the Medina hasn’t been an option – even though some have the cutest rooftops!
I’ve stayed at 2Ciels Luxury Boutique Hotel & Spa twice, and the experiences were quite different. Below, I share an honest overview, including room tips and, of course, whether the rooftop is a real reason to book this hotel. If you love the idea of a Moroccan rooftop sunset above you, or a rooftop and rose infinity pool day, I hope this review helps you decide whether 2Ciels is the right fit for your Marrakesh stay.
⭐ Quick verdict
Best for: Rooftop pool posing, sunsets, walking distance to the medina
Not ideal if: You want to stay in a riad
Rooftop value: Excellent
Who this hotel is for: Friends, couples, solo travellers, business stays
Overall feel: Art-led big boutique
🛏 Room Details
Type: Standard booked. First stay was upgraded to a suite and the second to a deluxe due to issues
Size: Big – huge!
Storage: Great
Bed: Huge
Table: Yes
Blackout curtains: Yes
Air con: Yes
View: Street on the first stay, poolside on the second (always ask for poolside as the street is noisy)
Balcony: Yes
Mirrors: Yes – lots
Water in room: No
Mini bar: Yes
Any extras?: Sweets
🛁 Bathroom
Style: Modern / arty
Shower pressure: Good
Hairdryer effectiveness: N/A
Shampoo & conditioner: Yes
🏨 Hotel Logistics & Practical Info
Distance from airport: Around 20 minutes by taxi but can take much longer – read more in my travel guide
Location: Just outside the medina, in the Hivernage area (map)
Getting around: Walking, local taxis, Uber
Hotel size: 85 rooms but feels bigger
Communication prior to arrival: Not great
Welcome drink: No
Local supermarket: Yes
Staff: Well-meaning but need more training. Communication was weak, issues weren’t resolved swiftly, and there was a general lack of guest understanding
🏖️ Workout, Rest and Play
Gym: No
Spa: Yes
Pool: Yes — rooftop and small pool downstairs (though a little overlooked)
Beach: No
🍽️ Restaurant & Bar
Breakfast: A good spread but poor for allergies. Gluten-free bread had to be sourced elsewhere and took a long time – every day despite knowing in advance. Breakfast in your room was not included
Bubbles at breakfast: No
Bar / restaurant: Patron La Mer – a fish restaurant where breakfast is served, plus a cute bar and outdoor area. Lola SkyBar or as I call it starbar as it was a star!
🥂 Rooftop
Size: Decent for the bar, very small for the pool and sunbeds
View: Over the city and burnt orange rooftops!
Bar: Yes
Restaurant: Yes
Pool: Yes – almost an infinity
Shade: Yes
Best for: One rest-and-rosé day (get up early as there are only a handful of beds), pre-dinner sunset drinks, or a post–day trip dip
Read my full rooftop review
💰 Cost & Value
Cost: Fair – both times
Worth the money?: Yes
Would I stay again? Yes – if the price was right
✍️ Name Hotel City Review Summary:
I was excited to return to this hotel, not something I do often and initially wished I hadn’t. On both visits, our room wasn’t quite right. The most recent stay began with a low-level, noisy, street-facing room with balcony doors that wouldn’t lock. We flagged it immediately and explained we were on a tight time line as had dinner reservations. Unfortunately, urgency wasn’t part of the response. The lock was eventually fixed, our dinner reservation missed, and a promise made to move us the next morning – which did happen. But not a great start. (The previous stay we ended up in a suite!)
The issue itself wasn’t the deal-breaker; the handling of it was. Communication was slow, unclear, and required repeated follow-ups – something we experienced throughout. On my initial visit, breakfast in the room was effortless and generous, charged only at the standard service tray rate. This time, I was told breakfast in the room was not included with breakfast being included in the rate. It could happen but only if we if paid for again and this simple question took multiple attempts to get an answer on.
And yet… I’d still stay again. Because this hotel’s rooftop is that good. Here, it’s not just a nice extra – it’s the reason to book – but note a few caveats. The pool is smaller than the photos suggest, perfect for dipping rather than lounging, and the number of sunbeds at the pool is limited (I counted eight on both stays). That said, visiting in February and March meant full pool days didn’t mean rising with the sun to nab a bed! Though I did – I am no risk taker when it comes to my one and only full rooftop pool day!
If you’re after a touch of luxury and are happy to accept a little Fawlty Towers energy along the way, this hotel delivers where it matters most. Sinkable beds, a calm courtyard that offers riad vibes without the medina overwhelm, and a rooftop that genuinely elevates the stay. Yes, there are caveats – but if rooftop sunsets and pool days are high on your list, this one earns its place.
📝 Admin
Date Stayed: February 2025 (first stayed 2017)
Information check/updated: 2026
Hotel website: 2Ciels Luxury Boutique Hotel & Spa
Hotel Rooftop Booking Tip
Some hotels close their rooftops for private events, seasonal schedules, or refurbishment. This isn’t always communicated to guests in advance. If the rooftop bar or pool or restaurant is vital for your stay, do contact the hotel to confirm opening times during your potential stay.
